Pos Logistics - specialists in point of sale (pos software), electronic point of sale (epos systems), retail software, retail systems, back office software, chip and pin.


Advanced EPOS Software & Hardware Solutions
for the Independent Retailer


Chip and PIN Training

Full Chip and PIN Training can be provided by POS Logistics on our XSell EFT solutions. Brief information, which may be of use is shown on this page.

Helping customers use chip and PIN

  • Customers must enter their own PIN
  • Be prepared to show customers how to enter their PIN. If they ask you to do it for them explain that this is not secure and remind them not to reveal their PIN to anyone
  • Be patient -Help customers using chip and PIN for the first time.
  • Research shows that once customers have tried using chip and PIN they find it as easy as signing. Encouraging customers to use their PIN sooner rather than later creates a real security benefit for all customers

Unknown or forgotten PIN

  • Remind customers that their PIN may be the same as the one that they use at a cash machine
  • PINs can be changed at most cash machines to something more memorable
  • Customers need to contact their card issuer who will issue a new PIN
  • If the customer says they can’t remember their PIN, pay particular attention to the card and signature

Locked PIN

  • If the customer enters the wrong PIN three times in a row, the card will become temporarily unusable.
  • The terminal prompt will tell you whether payment on this card can be made using signature or whether the customer needs to give you a different method of payment
  • Advise customers that they can unlock their PIN:
    By contacting their card issuer. Contact numbers are on the back of most cards or on statements or at most cash machines which have an unlock PIN facility

Declined transactions

  • Procedures for declined transactions remain the same
  • Where the card is declined, always ask for an alternative method of payment

Top Tips

  • Retail staff have found that asking “Please enter your PIN” is more effective to encourage customers to use chip and PIN than if they were asked “Do you know your PIN?”
  • Staff at Point-of-Sale are in an ideal position to reassure customers that it’s much safer to use PIN than signature. "If you have a PIN card, you should always use your PIN-it's much safer”
  • Further information and guidance is available on the chip and PIN website -www.chipandpin.co.uk