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 "A satisfying store experience helps create Advocates … consumers who have increased spending with their primary

retailer by 31 percent over the

last two years."

The IBM Institute for Business Value Study,

IBM Global Services

 

"Customers will wait in line at department stores 6.2 minutes, specialty clothing stores 5.7 minutes and 3.3 minutes at a convenience store

before leaving without

purchasing"

 

Maritz Poll “Are Checkout Lines

Affecting Retailers Bottoms?”